24/7 Customer Support in Cloud Hosting
We offer 24/7 customer, billing and tech support for our Linux cloud packages. Even if you aren't our client yet and you have questions, we can help you in a timely manner and provide you with the necessary info, to give you the choice to make the best decision when you purchase your new hosting account. We are available anytime, including holidays and weekends, and we supply numerous options for communication to contact us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have multiple telephone numbers all over the world, so that you are able to call the one that is closer to you. The max response time for your email messages and the tickets is one hour. The regular response time is no more than 15-20 min, so you can forget about waiting for days to get support for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to receive timely help, particularly when your website is not functioning properly for whatever reason. All our semi-dedicated hosting packages include 24/7 customer and tech support, which means that in case anything happens, you'll be able to use several methods to let us know - telephone line with several local numbers worldwide, live chat, email messages and tickets. The first two choices are for billing, pre-sales and general issues, which means that in case you don't have an account yet, for instance, you are able to find more info for our services, or we can assist you with simpler technical problems. The next two options are for strictly tech issues or anything that's more time-consuming due to the fact that it's much easier track the conversation between you and our technical support team. The warranted maximum response time for them is merely 1 hour, the regular one - 15-20 minutes, so you will not need to wait for an entire day to receive support like you may need to do when using the services of other providers.
24/7 Customer Support in VPS
If you buy a virtual private server through our company, you can use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local phone numbers in the United States of America, Great Britain and Australia plus a live chat service. When you're an existing customer and you want help with a technical issue which requires additional time to investigate or resolve, you will be able to open a ticket from your billing account or you'll be able to send an e-mail message and we'll take care of the issue and send you a response within 1 hour. The response time is guaranteed 24/7, including holidays and weekends, still for many issues it takes no more than 30 minutes to receive support. The support service covers the VPS plus all pre-installed software it comes with, so in case you need help with third-party apps, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Hosting
We know how important it is to receive well-timed support in general, let alone if you run an entire server, so every single dedicated server that we offer includes 24/7 support with 1-hour response time warranty regardless of the matter. This service is 100 % free for any kind of problems with your server or the software that was installed by our admins during the setup, which means that you are able to get in touch with us as many times as you would like, even during holidays. You can either open a support ticket from the billing section or you could send an e-mail message, and the actual response time for either of these rarely surpasses 30 minutes as we have admins available 24 / 7. If you require general info about our servers or you have a billing question/issue, you can also call one of the local phone numbers that we have on three different continents or you could employ our live chat service and consult with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you will be able to include to your server package from the billing Control Panel.