A ticketing system is the most widespread correspondence channel that hosting companies offer to their customers. It is most often part of the billing account and is the most effective way to tackle an issue that requires a certain period of time to examine or that has to be forwarded to a server admin. In this way, all replies contributed by either side will be stored in the same location in the event that somebody else needs to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which means that you’ll need to log in and out of no less than two accounts in order to do some operation or to touch base with the hosting company’s client care team. In case you desire to administer a number of domain names and each one is hosted in a separate account, you’ll need to use even more accounts simultaneously. In addition, it may take a considerable length of time for the provider to respond to your ticket.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud packages isn’t separate from the web hosting account. It’s an essential part of our full-featured Hepsia Control Panel and you will be able to access it whenever you wish with just a couple of mouse clicks, without ever logging out of your web hosting account. The ticketing system features a quick-search box, which will help you find practically any trouble ticket that you’ve already sent, if needed. Additionally, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to handle a given issue even before you post a ticket. The ticket response time is maximum 60 minutes, which suggests that you can obtain quick assistance whenever you need one and if our client service staff recommends that you do something in your hosting account, you can do it instantly without needing to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it is far more convenient to manage everything in one place, which is why we’ve implemented a support ticket system into the custom-developed Hepsia hosting Control Panel, which comes with each semi-dedicated server package. This will allow you to handle the correspondence with our customer service staff along with your web content, so you will not have to remember one more sign-on name for a different admin console. You will be able to post a new ticket or to track down the status of an old one with no more than a couple of mouse clicks whilst you’re browsing the content within your account. Besides, you can search through older tickets using a smart search box or check relevant knowledgebase articles, which include solutions to commonly met difficulties. The inbuilt trouble ticket system is monitored 24-7 with the maximum ticket response time being only sixty minutes, so there’ll always be someone to help you.