Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our Linux cloud packages isn’t separate from the web hosting account. It’s an essential part of our full-featured Hepsia Control Panel and you will be able to access it whenever you wish with just a couple of mouse clicks, without ever logging out of your web hosting account. The ticketing system features a quick-search box, which will help you find practically any trouble ticket that you’ve already sent, if needed. Additionally, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to handle a given issue even before you post a ticket. The ticket response time is maximum 60 minutes, which suggests that you can obtain quick assistance whenever you need one and if our client service staff recommends that you do something in your hosting account, you can do it instantly without needing to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is far more convenient to manage everything in one place, which is why we’ve implemented a support ticket system into the custom-developed Hepsia hosting Control Panel, which comes with each semi-dedicated server package. This will allow you to handle the correspondence with our customer service staff along with your web content, so you will not have to remember one more sign-on name for a different admin console. You will be able to post a new ticket or to track down the status of an old one with no more than a couple of mouse clicks whilst you’re browsing the content within your account. Besides, you can search through older tickets using a smart search box or check relevant knowledgebase articles, which include solutions to commonly met difficulties. The inbuilt trouble ticket system is monitored 24-7 with the maximum ticket response time being only sixty minutes, so there’ll always be someone to help you.