One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can just forget about waiting for hours, or even a whole day, to receive a reply to a tech support ticket or an e-mail. Irrespective of when you contact us, we will assist you within one hour max with any pre-sales and technical questions that you might have. In reality, our actual reply time almost never surpasses twenty-thirty minutes. Since we’re available 24 hours a day, 7 days a week, you will always receive help in a timely manner and we are aware of just how important that is in the digital age. Shortly after you contact us, we will respond to your inquiries. If you encounter any technical complication, we will resolve it instead of you, or we will provide you with all the necessary information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a helpdesk ticket through your web hosting Control Panel or write an email concerning your semi-dedicated server, you’ll receive an answer within less than 1 hour. You can touch base with us whenever you need in regard to general, technical or billing matters and given that we’re available 24 hours a day, you will invariably obtain support without any delay. Depending on the specific question or issue, we’ll supply you with more details, fix the problem if it’s been caused by something within our reach or advise you on what to do on your end in case you need to update a particular setting for a web-based application that we don’t have access to. You can just forget about waiting around for a day for each response. As a matter of fact, in most cases we respond to tickets and emails within no more than 20-25 minutes.