A 99.9% Server Uptime
Our cloud hosting system is based on a secure, premium–quality hardware architecture and a heavily customized Linux distro. So, regardless of what your website is, or how many site visitors you’ve got, or even if there’s a distributed denial–of–service assault, our machines will stay up and running and your websites will stay online.
All our Linux cloud packages packages include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it is essential to also build your own network infrastructure. That’s why we built a custom–configured internal network in all our data centers. Relying on top–notch Juniper routers and switches, our internal network allows for astoundingly fast data transfer rates and is completely redundant.
As a result, you will take advantage of a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter and in our Australian datacenter, regardless of which web hosting service you have chosen.
A 30–Day Money–Back Guarantee
Just like with any other service, if it’s your hard–earned cash at risk, you can’t feel truly safe. This is exactly why, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you don’t feel content with our hosting service or in case you wish to get an even more robust web hosting solution, such as a VPS packages or even a dedicated servers hosting packages – you’ll get a full refund, with no concealed fees or return taxes.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a response, you know how maddening this can be, especially if your web site is on the line. That is why we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our tech support engineers will be here for you and they’ll get back to you in less than an hour. And the best part is that their average ticket response time is just twenty minutes!