Tech Support Channels
A One–Hour Ticket Response Time Guarantee
Every single support request you submit to us will be replied to within maximum one hour. In case your support ticket or email calls for further assistance from an administrator, we’ll forward it and leave a note to notify you that your issue is being examined. If you take advantage of the Administration Services package, all of the server management services included there will be carried out at a time that is convenient for you.
A Top–Quality Tech Support Service
Our technical support team will be available to you 24–7 if you require assistance while working with our Web Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated hosting server. And if you need assistance handling all the ordinary administration tasks on your dedicated server, you can take advantage of the Administration Services package, that includes data backup hard disk drive storage space, weekly OS updates, software installation and troubleshooting services, server monitoring and rebooting procedures, etcetera.
An Intuitive Help Section
Each Linux dedicated servers hosting package includes our cost–free Web Control Panel, which boasts an elaborate knowledge base and a selection of educational video tutorials. Whenever you require help while working with the Web Control Panel, just click on the Help or Videos buttons in the top right corner.