Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Reply Guarantee

  • Each ticket that you post to the customer help and support staff will be responded to in less than 60 mins. The common questions shall be addressed instantly. Nonetheless, if the service inquiry you have sent us requires assistance from a licensed administrator, we will address the ticket to him and will notify you about the hold–off.

  • Top quality support service
  • Top–class Customer Assistance Service

  • We provide you with 7 days a week customer assistance via a ultra–fast ticketing platform integrated into your Control Panel. You’re able to e mail us at any time about any of the software packages that come installed in advance on your virtual server, such as the selected Linux distribution, the server management panel and our in–house produced Web Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • A thorough and regularly updated article base is built into our in–house built Web Control Panel. It includes quick tips about how to perform all of the general web site control duties. The Help area gives you exhaustive how–to articles and step–by–step video guides. You can reach the Help zone by pressing the Help or Video buttons in the top right part of each Control Panel section.